Remote Assistance

Remote PC Image We offer remote assistance where we fix your computer over the internet. If your computer is able, we'll provide you with a link to download and run a program that will allow us to diagnose and repair your computer over the Internet. When complete, the program automatically removes itself. This service requires pre-payment.
 

Do not download and run this program unless directed to do so by a technician: Remote Application

Hourly Service Rates

Type Standard Emergency Travel 1
Business $50 / hour $100 / hour $30
Residential $50 / hour

$100 / hour
or double flat rate

 $30

1 To avoid this charge, bring your system to us (for flat rate service)!

  • Parts not included.
  • One hour minimum charge for all services.
  •  Emergency = generally a 12 - 24 hour turn-around.
  •  Business and residential customers have the option of setting up a contract. This could result in substantial savings. Contact us for details.

Data Recovery Rates

Evaluation Free 1
Logical Recoveries 2 $195 - $495
Recovery involving hardware repair varies
Removable Media 3 $125 - $285

 

  • 1 If no parts have been ordered, there is no charge for an unsuccessful recovery, nor for an evaluation. If we are able to perform a recovery, and you elect not to proceed, there will be a minimum fee of $60.
  • 2 Up to 250 GB of data. Cost of media not included. Data over a certain limit (generally 12 GB) must be restored on an external drive
  • 3 Examples are: thumb drives, CD or DVD, camera memory card, etc.
 
Performance Boost
 
1 System
$50
 
Secure Data Deletion
 
1 Drive Each Additional
$50 $25
$50 $25

System Restore

Type Flat Rate
System Restore $90
Complete OS 1 Install $120

1 OS = Operating System, must have operating system disks or purchase new license (not included). Generally computers do not come with an operating system disk, but are instead labeled something like restore disk, this would be fine as well.

Please note that this service does not include installing additional software, printers, prior system settings, or restoring of data beyond 10 GB. We can do any of these for a small extra charge.

Virus Removal

Onsite Flat Rate
$50 / Hr. $120
Complete OS 1 Install $120

1 If your system requires an operating system reinstallation for a virus removal, you only pay for one service!